Our Unwavering Commitment to Your Success
At Rodeo Code, we don’t just deliver software – we deliver partnerships built on accountability, transparency, and measurable results.
Our Service Guarantees
We stand behind our work with concrete promises that protect your investment:
ROI Commitment
If your solution doesn’t deliver measurable results within 90 days, we’ll optimize it at no cost until it does.
On-Time Delivery
We meet 97% of project milestones on schedule or credit your account 5% for each week delayed.
Bug-Free Launch
Critical issues fixed within 24 hours or receive one month of free support.
No Lock-In
Own your code and data outright. Cancel anytime with no penalties.
Client Success Framework
Our structured approach ensures your project delivers maximum value:
Success Blueprinting
Before any code is written, we define 3-5 measurable success metrics specific to your business goals.
Dedicated Success Manager
Your single point of contact who understands both your business and our technology.
Quarterly Business Reviews
Deep dives into performance data and strategic planning sessions.
Continuous Optimization
Regular feature enhancements based on usage data and your evolving needs.
Results: 92% of clients achieve their primary success metric within the first 6 months
Our Support Promise
Enterprise-grade support tailored to your business needs:
Standard Support
Included with every project
- Business hours support (9AM-6PM EST)
- 4-hour response time for critical issues
- Monthly system health reports
- Knowledge base access
Premium Support
For mission-critical systems
- 24/7/365 support coverage
- 1-hour response SLA for critical issues
- Dedicated support engineer
- Weekly performance briefings
- Quarterly on-site optimization
Enterprise Support
For complex ecosystems
- Custom SLAs with 15-minute response
- Dedicated engineering team
- Real-time monitoring dashboards
- Bi-weekly CTO briefings
- Annual security audits
Service Level Agreements
| Priority Level | Definition | Response Time | Resolution Time |
|---|---|---|---|
| Critical | System down or major functionality impaired | 1 hour | 4 hours |
| High | Significant feature impairment | 4 hours | 24 hours |
| Medium | Minor feature issues | 8 hours | 3 business days |
| Low | General questions or enhancement requests | 24 hours | Prioritized in next sprint |
Client Partnership Standards
Our code of conduct for every engagement:
Active Listening
We start every project with deep discovery sessions to truly understand your needs.
ROI Focus
Every feature must contribute to your business objectives or it doesn’t get built.
Radical Transparency
Real-time project dashboards and weekly financial reporting.
Continuous Improvement
Quarterly optimization sprints to enhance your solution.
Partnership Mentality
Your success is our success – we’re invested in your growth.
Proactive Innovation
We regularly suggest improvements based on your usage data.
Client Success Stories
Hear from businesses that have experienced our commitment firsthand:
Roofing Solutions Co.
Commercial Roofing Contractor
“When our dispatch system had a critical issue during storm season, Rodeo Code had a team working through the night to fix it. Their commitment saved us over $50,000 in potential lost business.”
E-commerce Innovations
Online Retail Platform
“Their quarterly optimization sprints have consistently improved our conversion rate. We’ve seen a 37% revenue increase since launch with no additional development costs.”
Our Accountability Metrics
We measure our performance so you don’t have to:
As Recognized By:
Experience the Rodeo Code Difference
Join 250+ businesses who trust us with their mission-critical systems.
💡 No-risk start: Pay nothing until we define your success metrics
